Cisco 7941 stuck on upgrading 3(3)SR2 is also [prev in list] [next in list] [prev in thread] [next in thread] List: cisco-voip Subject: [cisco-voip] 7941 Upgrade Stuck From: I have a Cisco 7941 phone that is stuck on the upgrading splash screen. 5 - TFTPd32 - 794 Checking the status menu of my 7941 it show me the SCCP41. Try putting 8. X . However this 7975 talks with PumpKIN and PumpKIN says the default load transferred successfully, however on the phone it restarts and then sits at the Cisco Logo screen with the dot circle in the corner instead of the check mark. I have been trying many methods after reviewing this community including Cisco Unified IP Phone 7900 Series Release Notes for Firmware Release 9. After two phones failed recently we wanted to replace them with 7961s, one of which was previously used on a non-Cisco VoIP system and the other of I have a UC540 Box . defaults. Hi, I've got a problem with a number of 7961G phones in that the above message is logged in system messages on the handsets. After connecting the PoE network cable to the phone these buttons are on - mailbox (at the handset), both line buttons, headset, mute, speaker Then all these buttons goes off and only HI there Whats the current firmware running on the phone ? Whats happening if you add the phone load name staright into the phone configuration Find answers to Cisco 7941G/7942G/7945G won't boot after a factory reset (DHCP Problems) from the expert community at Experts Exchange you can forget referencing what Cisco has to say about it. 4a - APs from factory come with 8. I have cmterm-7975-sccp. CUCM version is 8. The phone was connected with a faulty network connection during a firmware upgrade and now will not boot at all. So when you receive a call and 183 thoughts on “ How to load SIP or SCCP on a Cisco 7940 7960 7941 7961 Ip Phone or fix a protocol application invalid message ” Tony June 14, 2014 at 5:28 am. Our Intranet is all static and not connected to the World Wide Web. Hello Have a question, My customer just plugged a phone to the Network and Its stuck in "configuring ip" we have auto-registration enabled, we have enough DNs available for this purpose, we issued a factory reset to the phone and we are still not able to register the phone correctly, it is a 7940 an We recently moved from a CME to a Call Manager. 90. Thought I am trying to upgrade the SCCP firmware of a 7941 model, but the display locks on a upgrading message. 7941, 7961 that are stuck in configuing Ip and will not pull an IP address. It is now stuck in "upgrading" mode and I can not access any button functions. x, the phone sits at "Configuring IP". 2 on the TFTP server and see how that goes. 9-4-2 file bundle I got a phone Cisco 7941 from one of my friend , when i powerd on the phone its displaying the mac and went to upgrading , after that i am able to see Cisco icon in screen and no options are working in my phone , i am able to ping the IP phone with IP address . 19. Now I did a factory reset but the phone comes up as upgrading and it download the term file then it shows a bullseye and reloads itself, it does this constantly? Verify. When powering on, the headset, mute, and speaker buttons briefly light up. Can someone please look over my configures and point me in the right direction. When connecting the phone all lights are blinking as on any other Cisco IP Phone, But on this phone the screen/menu is not loading. Please see there is a field notice out for this - at least based on what that looks like. In this case I will choose cmterm-7941_7961-sccp. However when we made the switch a few of the phones went to the upgrading screen and displayed their MAC address. defualt but don't continue with the checkbox. CUCM version 7. Cisco Unified IP Phone 7941. Looks like the software I have a couple dozen 7961 and 7941 phones that are "stuck" in upgrading firmware and continuously download new firmware from the TFTP server after a CCM upgrade to sr6a (CCM 4. We have a Cisco UC520 phone system and a number of 7962 phones, all working fine. Upon reboot it began updating firmware, and has been stuck there for at least an hour? Do I have any options here that won't "brick" the phone? Odd functioning. 1(3), the phone was stuck on configuring IP so I did a factory reset and now it is stuck on Upgrading. any suggestions? I don't have any more hair to pull out! I've been stuck trying to register these phones for the last month or so. 9-2-3-5 and it stills on upgrading status. 9-3-1SR4-1. cop. 23033-1. default and moves no further. load file when it was originally plugged into our network. 6 and configured a couple of phones. could any body knows how to fix it. All phones that are in production upgraded successfully. I know I'm missing a small detail, it's always something small that's missed. The phone will display Upgrading and erase its configuration. Router_CCME#show telephony-service all CONFIG [Version=3. How do i look at getting the phone usable again? Thanks . 1 of Device Manager all ASAs that were stuck on software update If the phone booted completely without getting stuck on upgrading and actually showing a home screen and saying “unprovisioned” in the bottom left, then it looks like you indeed got SIP firmware on it. I cannot, for the life of me, get the phone to load the latest version of the firmware 9-2-1. 3, and I was running 8. Cisco Unified IP Phone 7965. 2:after 10 sec the phone boot an show upgrate term65. am using CME on 2801. x, so all IP address schemes are the same. CSCtk56477. It will be well appreciated, If you found this video was helpful, you can always tip me! https://www. # Cisco 7940 IP Phone - option tftp-server-name "10. from the expert community at Experts Exchange. Many are stuck in "upgrading" and some go dead shortly after the headset and speaker buttons flash. 9-3-1SR3-1. I have tried holding down the "#" key for a few minutes but still nothing happens past the three lights squencing. In the moment We are open RMA about the IP Phones. They have successfully registered but the confugured locale have not been applied. 21900-5 and it's stuck on the final file of a load pack, hoping someone can help/shed light. I have a Cisco IP Phone 7942 which not seems to be booting. stuck the status even after two hours. i've dug out our old 7921. When booting up phones that were previously registered with CUCM 4. htm. xml, and DRdialplan. abrashic. And it would even boot completely without the TFTP server in place. Here is how I did: - Downloaded sccp-8. I didn't pay close attention to the address settings before did a reset command (123456789*0#) and now the phone is stuck saying "upgrading) and waiting to download a file from tftp. 2 (c2960c405-universalk9-mz. Somehow they were stuck on upgrading and getting a 0 IP address even from the router/switch or the PC port. Kindly, i am stuck with this since 2 weeks and unable to make the phone work, please, log file monitoring under TFTP log viewer tab keep showing ‘rcvd DHCP discovermsg from IP 0. 105 and 8. However, both are stucked in Upgrading step after factory reset. I tried to force unregister in ephone and re-register one of them (a 7941) without Another likely cause is that you're trying to upgrade from a release older than 8. I have a problem with 7911 IP phone. 2. scoffman. 4(0)] ===== I am facing an issue where the firmware download status shows as "Upgrading. exe. com Cisco 7945 manual user guide for cisco i have a UC520. below is my load info for 7942 Cisco 7942 SCCP Any clues for the Hi After doing a factory reset to the phone (i have 4 phones Behaves in the same way) the phone doing this staps : 1: shows Upgrade but stuck on it. They spontaneously go into upgrading modes, this happens 3 maybe 4 times a day. Now it boots up and Cisco 7941G phone stuck in firmware upgrade mode . This was a migration from 4. 0, mac I have a 7961 IP phone that I was trying to set back to factory defaults using procedures that I obtained from a product tech note. Now 4 out of 5 devices keep blinking at the right hand corner and keep boot lo Solved: am getting the avove error while my 7961 boots. It no longer tries to pull any files from the tftp server, it just sits with the upgrading screen and then occasionally reboots itself. On resumption on a Monday after a long weekend, 3 Cisco IP Phones got stuck on registering. Thought was to factory reset the unit so that it pulls the latest load form the CCME term41. sgn The screen will change Validate the MD5 string that is listed in this screen, against the value found in the firmware download page However, the Cisco IOS server can run without them. You might also attempt to load the SCCP firmware again and restart the process. Hi all, I have had a few Cisco 7900 series phones returned to me recently with the same problem When the phone receives PoE the whole phone lights up the only the speaker light stays on and all else goes off. E. 0, mac My ip phone cisco 7971 struck in upgrading while i doing a factory reset. Solved: Dears I have a cucm 7. 6. 8-3-3sr2. i received the typical auth fail message so i performed a factory reset of the phone. We have been working this with TAC for almost 4 months now with now success and the number of affected users seems to be growing each day. Background: The device looks like it rolled back it's . 113 51559 7941 keepalive 0 max_line 2 button 1: dn 7 number 103 CH1 DOWN CH2 DOWN And more than that, the phone doesn't boot even when the network cable wasn't pluged in !!! Hi All, One of our users recently rebooted her phone. I can see only Mac-address and the Cisco Logo on the screen. Here are some details: - Devices connecti Few branch users are complaining that there phone sudddenly starts displaying upgrading/upgrade and the keeps on reregistering anfd then gives file not found and then registers. wordpress. Other phones update fine so I believe my setup is correct. Factory reset not functional at this point. Any toughts on how can i access the menu? (Unsolved) Cisco Phone 7975 - Stuck "Upgrading" Unsolved - 3 Sept 2021 So we have this Cisco Phone that is stuck in "Upgrading" mode. 8-5-2S SCCP41. when the user came back from lunch it was just showing the time and no extension. I looked up either way. New here? Get started with these tips. I have attempted the factory reset with a 7971 and it still goes back to that screen. However, when trying to upgrade phones that are running earlier ve Hello, I have about 20 (out of 700) or so 7941 and 7961 phones that failed after a firmware upgrade. it hangs on that) so when they put the handset back with the bottom part first, it never touched the hook. I have switched it on and its been stuck at Locating Network Services overnight. Is there any recovery procedure or the only option is RMA? karthi I loaded an 8. What’s strange is that I’ve switched out this specific phone with another and the same thing happens; I’ve then placed this phone in question in a different office, connected it and it has no problems configuring the IP. I am concerned that this phone is stuck in the middle of an upgrade process though. ---Lelio Fulgenzi, B. I have CUCM 9. My bad. Performed factory reset, tried separate voice VLANs, even switchports that have no issue with TFTP connectivity. I was attempting to upgrade the firmware on my 7941G from SIP41. 0. Also, I connected a Hi. My version of Call Manager is 5. Step 3 To upload the file to a Now i have a phone stuck upgrading and not able to be used. We have been having this problem since we had our Cisco phone system installed and I've yet to find a solution. May I know what to do in this situation. 0 to 3. e. Thats Are you getting the Auth Failed error during the upgrade? The 7941 and 61 had a mandatory two step upgrade if you’re going from certain versions to newer ones. We tried resetting, power cycle, and even factory reset on o Hi, I have 7942 ipphone, which keep shows upgrading after factory reset, but unable to download the firmware load from cucm tftp. 0(2) on a Cisco Unified IP Phone and want to upgrade to 8. But I do see new files in Device -> Device The device can get an IP, is "pingable", but only shows "Upgrading" -- doesn't even start getting a load. To initiate the factory reset I did this: 1. On device page and phone's web page, I see the active version as the one I upgraded to. It prescribes using the recovery image to boot the machine and removing VMWare tools to rebuild the boot image. Could t Hello, I have 7941 IP phone that I beleive has corrupted firmware. 6. Subject: factory resetting a 7942 - stuck on "upgrading" I tried to factory reset a 7942 and it is now stuck on upgrading. Any havea idea if is the problem hardware or software? Thanks, I have attempted to upgrade my WS-C2960CG-8TS-L switch to IOS 15. Can I force it to come up or is it "bricked"? Cisco IP Phone 7941- Corrupted Firmware rramlal. Cisco Unified IP Phone 7961 . show network cluster I have a Cisco 7961 IP phone, I have managed to put on a SIP firmware on to the I performed a factory reset on a 7941 and now it is stuck on the upgrading. CSCtl83604. I have installed 2 new 7911 IP phones and registered it on UCM 8. If you perform a factory reset on a phone and the default I ran into this issue the other day when I had to do a factory reset on my Cisco 7961 and after that it was stuck at the upgrading screen while displaying the MAC address on the bottom left. XXXXX-X). My cucm is 7. Cheers, Alistair After I did the factory reset (by pluging the network cable while pressing # then enter the sequence 123456789*0#) the phone stuck in boot loop. 9-3-4-17 so according to the firmware relase note , the upgrade to Hi, Ip Phone Upgrade file is NOT getting detected on CUCM install/Upgrade options CUCM version :- 9. But Still it is stuck on upgrading mode. It's free to sign up and bid on jobs. Originally, when the phone came onlin I have a 7971 phone that gets stuck in the upgrade screen and the status says 'Updating' but it isn't downloading anything like a normal firmware upgrade. I believe there was a hand configured setting that overrides any option the DCHP server tries to hand out. 0(2) on a Cisco Unified IP Phone 7961G, 7961G-GE, 7941G, or 7941G-GE and want to upgrade to 8. The WLC running 16. I have some phones - 7911 and 6921 - registered. Cisco Unified IP Phone 7962. No MAC filtering, and clients all on same VLAN. 3(1)SR3 -Cisco Unified IP Phone 7900 Series Release Notes for Firmware Release 9. i am a new user for IP phones. X. zip I also tried a later firmware version, and the menu system was the same. Firmware file is on the server. x to CUCM 7. I've done factory reset by 123456789*0# combination, the phone began repeatedly reboot with several mi Hello everyone, so its 2024 and yes I still have the 7941s. Did you get this used? The factory upgrade doesn't force the Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Start with the phone in a powered off state. I have tried upgrading to all these firmware versions SCCP41. Hi, I already tried to upgrade. Shoot for the headcrabs. Hi all, I am trying to upgrade the firmware on a 7945. But it remaines stuck on base versionSCCP41. Full CallManager version that you're upgrading to (10. I didnt find out why this happens, i checked the firmware All the phones are using firmware SCCP45. It is working fine, but the phone show me the â œerrorâ word when it try to upgrade the firmware from CME7 on every reset. It hangs at the update stage. 5. 8-5-4S to the latest, but the phone won't pick up the firmware from the TFTP server, it just reboots after getting an IP. loads file serveral times over several reboots but now it appears to be stuck in a loop. I've come away and gone back 12 hours later and it's the same! As such I am unable I've had several refurbished phones that would get stuck like that and performing a factory reset cleared the issue. Hello,I have same issue. Some clients just stagnate and drop. 8(4) Device Manager Version 7. A. I've tried resetting the phones to factory defaults Have a 7941 that shows an 'upgrading' field (along with a few more columns) along top of display upon initial bootup via POE. redrumrudy (redrumrudy) July 21, 2017, Find answers to Cisco 7961 phone stuck in upgrading reboot loop. Labels: I know this is from the 7941/61 guide but the same things apply the the 7971 (with a slightly different file name). paypal. If you choose not to configure a DHCP database agent, disable the recording of DHCP address conflicts on the DHCP server by using the no ip dhcp conflict logging command in global configuration mode. I had put the information from fw load directly on the phone, I'm just doing tests. I want to issue the factory reset and I know how to do but when im booting I get stuck on the upgrading screen. We have a meeting room with a 7941 phone in them, this phone is not used extensively however after To I upgraded Two node ISE from 3. tlv has been completed but it goes in a loop of doing the same thing, I did try to update my firmware on Cisco 7941, I have upgraded the phone succesfully to 8. Learn more about how Cisco is using Inclusive Language. It is getting an IP address, so that we know is working. 10. Really I think it is not the problem, because I have another customer with same CUCM versión and same Locale and it is working fine. 8-5-2SR1S SCC Search for jobs related to Cisco 7945 stuck upgrading or hire on the world's largest freelancing marketplace with 24m+ jobs. 8-4-4. Solved! Go to Solution. bin). Any ideas? Thanks Hi guys, Can anyone please offer assistance on upgrading the firmware on a Cisco 7941G phone using ccme i. Mark as New; Bookmark; Subscribe; ‎09-18-2018 08:29 PM - edited ‎03-17-2019 01:30 PM. jpg 1920×1080 140 KB. Then I did a hard reset (using this sequence 3491672850*#) but now the screen is off and the lights are flashing and won't stop. This shows how to fix an Auth Fail error when a 7900 series phone is attempting to upgrade it's firmware. Collect these Logs from CLI of Publisher and from Upgrade failed node. 2. 1. Connected other working phones to the same port and they are booting fine. The phone already has firmware SCCP894x. Seller was kind enough to send another phone, and same result. Post Reply Solved: Hello, Running CUCM 11, I have a 8945 phone that is stuck during the firmware upgrade. 4 Hi I been experiencing multiple failures on Cisco 7941 and 7961 phones. CUCM ver is 8. Unplugged and plugged the cable of the As the title states some phones we have purchased from authorized Cisco refurbished partner are 7942 and 62. 152-4. tlv - Classic1. when i finish the proccedure the guide says that the phone is goint to show "upgrading", and its true, but after that the phone does not do anything, i keep seeing the "upgrading", now what can i do? Reset the 7941 and 7961 IP Phones to the Factory Default Aaron, Yeah, created a zombie. 0 Helpful Reply. Help I was attempting to upgrade the firmware on my 7941G from SIP41. It continues to reset and go back to that screen. 2 and wanted to upgrade to 8. Call manager is 8. I have recently change from CCME 4. 8-4-3S. I powered it up and it is stuck is "Upgrading" mode. I have used the links below, but I seem to be missing something!! vikrantambhore. 112. We have call manager 8x. When trying to boot to that IOS version my switch gets stuck at: File "flash:c2960c405-universalk9-mz. com – 11 May 11 Cisco 7942G gets Stuck on Upgrade Screen!! In my office we had 10 Cisco 7942G IP phones , One Phone’s that were useless as it’s were stuck This video will will show you how to get your phone off the boot loop nightmare. Now I need put this phone in a CME7 installation. The phones are getting the IP address from DHCP pool on switches. When there is an incomming call and you lift the handset to answer, the phone continues to ring or transfers to speaker mode. Specifically I am having some trouble finding the actual files. It seems that address books are stored on 7940s, which I am much more familiar with. So i made a FACTORY RESET by pressing 123456789*0# . 3 then help! I have a 7961 that powers up (flashes all lights) then squences the headset,mute, and power then a green light stays on the power. I just softreset the phone. 8-4-3S on device page option- phone load name-rebooted the phone. The location were the publisher is, the phones are upgrading the firmwares properly. 7. phone stuck during PFS upgrading/downgrading. Step 1 From the Cisco Unified Communications Operating System Administration window, navigate to Software Upgrades>Upload TFTP Server File. Hello. x. 1 up to 8. 9-2-1S. Any idea or software to Hi I have recently configured a 7942 on CUCM 7. Before you perform a factory reset Hello all: I have a Cisco 7942G phone running SIP firmware version 8-3-2. If the problem persists, then go for RMA the phone as a hardware fault. i recently upgraded software pack to 8. I went with split upgrade option I would recommend upgrading to the latest firmware. So can i do something to recover it? The phone grabbed the term41. Once try by upgrading the firmware. The phones Solved: Hi Guys, My Customer is having the following problem: Many IP Phone Model 7941 is take care only speaker (worked with speaker). Phone won't come out of DHCP disovery. 20000-6 and two 7945 phones I did a factory reset to the first one "# 123456789*0#" now it hangs in the welcome message for 3 mins the it gives me "auth fail" The second phone I did the reset by Solved: hello, everybody! need assistance. xml and placed them in the TFTP folder with the rest of the firmware files - Setup my DHCP Server When I restarted my 7941 it keeps looking for two files: - CTLSEP0018BA5A5819. I connected the phone directly to my laptop run Discover and save your favorite ideas. but don't have web access. It stuck in the upgrade process. I've browsed the forum and tried suggestions in the Cisco 7942 Stuck upgrading thread. In the phone log I see this over and over again [17:59:22, 03/09/2011] SEP70810585d41f Get ip from DHCP server : 10. 8-2-1S. we reset the phone and it said upgrading and was stuck on that screen for 1/2 hour. default, says auth failed, and the reboots. 9-2-3S via step upgrade from SCCP41. Repeated power resets have yeilded no results. Preview file 25 KB 0 Helpful Reply. 1(3)). copied SCCP41. - Cisco 7941G (VLAN 1) - Firware from Cisco: SIP41. 2 Spice ups. 3. 20000-5 IP Phone 7941, 7942 Current Firmware on the Phone and Device Defaults :- SCCP41. raw Cisco 7941/7961 Stuck at Upgrading Screen I ran into this issue the other day when I had to do a factory reset on my Cisco 7961 and after that it was stuck at the upgrading screen while displaying the MAC address on the bottom left. The phone will begin its power up cycle. 2 phones. I On resumption on a Monday after a long weekend, 3 Cisco IP Phones got stuck on registering. bin" uncompressed and installed, entry point: 0x3000 executing I do not se This is how you upgrade or factory reset your Cisco IP phone! You must have a computer and the Cisco firmware to do this! Also, this is how to make a crossov Posted by u/sundewbeekeeper - 1 vote and 2 comments Hi Dylan, Yep, that's the same symptoms as we had. 8-0-2SR1S - PumpKIN TFTP - Created the following files: SEP0018BA5A5819. i proceeded to perform a reset via 1. I cannot get into the menu's as they're all greyed out. But I don’t use a CUCM and the youtube videos weren’t so clear. can any one help me how to configure this phone . I performed the hard reset procedure omn a 7961 and it won't load a display. Also, the new site phones register to the subscriber in another site, we have a - I've installed latest device pack of the cisco phone (cmterm-devicepack12. Hi, I have 2 7911 stuck in upgrading state, no matter if i connect a AC adaptor or by eth, when the 7911 start, show the upgrading windows and stop. Cisco Unified IP Phone 7942. The way we are set up requires us to input static IP addresses on the phones. , I can anyone help? TFTP server is OK New phones register OK (I did a factory reset on a working Hello, I am having 7975G IP phones registered in CUCM but whenever i put POE cable or power cable to power it on, it stucks to "Upgrading" and doen't go further. This of course assumes your 7941 is connected using a voice vlan. 8-4-1SR1S and it seems to be upgrading now. 0012. Did the hard reset and now the screen is blank. Only this phone having problem while to register, all other phone running fine. The Cisco IP Phone Model 7941G/7961G Firmware version 8. The tftp server seems to be fine. Does the phone display the Cisco Splash screen, but with a circle with a dot in it bottom left hand side, and after a short while come up Auth Fail? If so, that is the phone being unable to find a suitable firmware version. 26 Can someone This is true even if I disconnect from the network and plug it in with a power cube. Copy of log file is:- 15:30:14 Error Solved: I have made a factory reset on a 7962 and now is stucked on the upgrading screen, but i need to input the tftp manually but i cant access the menu. Thanks. Hi everyone, I do factory reset so may IP Phone stuck in firmware upgrade. The phone grabbed the I did try to update my firmware on Cisco 7941, I have upgraded the phone succesfully to 8. This document contains useful information about the details and logs, which you have to share with TAC for Cisco Unified Communications Manager (CUCM) Install Upgrade failure issues. Never seen anything like that beforeis this firmware, software, hardware? Any ideas on fixes or tshooting? I ran out of idea why the phone just looping through upgrading firmware and rebooting. Is it bad out of the box or is there way to reset and save it? This article will show you the steps needed to: Reset the 7941 and 7961 IP Phones to the Factory Default Unplug the power cable from the phone, and then plug in the cable again. thanks Hi guys, I just jointed a company which uses Cisco IP Phones. now it shows that it is trying to upgrade but remains at 0K when downloading term75. After the daylight Need help after i factory default with below method, then the ip phone show "Unprovisioned", then "File not found SCCP48" then reboot by itself. The production phones were running version 8-3-5. I then manually reset the phone with the 123456789*0# code and the phone went into upgrading mode. How does one go about "upgrading" it and getting it usable again? I unfortunately don't have a lot of experience working with these phones. 9-2-1S I gave the Hello Everyone, We are running into an issue whereby AnyConnect Posture/system scan gets stuck at 10% for select users. 8-0-2SR1S for several years without a problem. It posts and then says "upgrading", then is says "error" and goes to the cisco splash with a little bullseye in the left bottom corner. reinstalled SCCP41. zip phone stuck during PFS upgrading/downgrading. 4(2)SR2 First thing I always try when having firmware issues is removing the voice vlan then configuring the access vlan with the voice vlan number. APs are getting the correct IP for the controller through DHCP option 43 and join the WLC fine. 1 "; hardware ethernet 00:1B:0C:00:00:00 guys we have a 7970 that was working fine this morning. I have a CP-6931g phone which was in static ip address config when I received it used. 4(2)SR4. After performing a factory reset on the 7941 phone that was having issues it now is stuck in a continuous loop where it powers on, tries to download term41. If I am upgrading 7941/7961 firmware to 8. it restarting over and over. 1 with demo licences. Level 1 Options. After the the Phone keep on showing Upgrading. IP Helper on voice VLAN interface pointing on CUCM. While holding the "#" key down on the keypad, How to fix cisco IP 7945G boot loop, i am trying to reset the phone but it’s not working,is there any solution. On the tftp server I can see the phone continuosly doing a get for term45. After that I have yet not restarted CUCM . 6 and Device defaults of 7975 is SCCP75. 1 servers for the 7941, 7970, and 7961 phones. And after a while all the phones are registering normally. exe from CCO - Installed the exe on the system having call manager - Rebooted the phone Now, I could see 7941 copying some files and after some time it is stuck with Hi we are having issues with phones (model :7975-G). If I watch my tftp server it doesn’t get any requests from the phone. I've done the steps like every other phone type I have, of copying all files to flash, tftp-server flashing them, going to telephony-service and "load 7945 SCCPxyz", but when I reset the phone, it just boots up like normal and registers again, One of my customers have 7945 cisco phones. Also for some reason, I'm not able to see Admin settings when going to the phone menu, tried **# didn't work . I checked the connection between route i made this proccedure to make a factory default to the cisco 7941 ip phone. I think I need to load in a configuration file, but I don't understand why I can't just do it from the phone itself. 1 Please help me. I downloaded the This is the same setup that I have used successfully for 7941-7965. 3(1)SR3 cmterm-7941_7961-sccp. Level 1 In response to Cisco Unified IP Phone 7941; Cisco Unified IP Phone 7942; Cisco Unified IP Phone 7945; Cisco Unified IP Phone 7961; Cisco Unified IP Phone 7962; phone stuck during PFS upgrading/downgrading. 1000-1 (Colombia), I would try with cm-locale-es_ES-9. 0(x), be aware that upgrading will take up to twice as long to complete as usual. 2 code into both call managers but the 7941 was still trying to download the old code I had in there, which was 8. I followed this C:\Documents and Settings\bmsrbs\Desktop\Cisco IP Phone 7941-7961 Firmware Load 8_2(2)SR4 SCCP. After a few seconds all lights turn off excep Good Morning Large deployment running WLC9800-80 AP 9120 and AP9130. I have a solarwinds tftp server set up with the firmware files to update phones. Please help me out. These were all working phones at one point. Use this section to confirm that your configuration works properly. 1 Switches are Extreme Firmware version is "UNKNOWN" as the phones go Thanks, @CrashFF for your prompt response. Initializing Hardware System integrity status: 00000610 Rom image verified correctly System Bootstrap, Version 15. We have some clients that have no issues with connecting and showing Run, while getting proper IP. I had a dhcp server and option 150 command to push tftp information in my network. I have enabled Web Access feature on all phones. DHCP server, DHCP subnet. This is usefull on situations like firmware upgrade over high delay WAN links that take a long time or can cause timeouts. The Cisco Unified IP Phone 8941 and 8945 may become stuck, hung, or frozen with "Upgrade in progress" on the display. Randomly We have recently installed firmware version 9-1-1-SR1S on our Call Manager 4. Hi I am trying to install a device pack on the CUCM Publisher but when I choose 'Software Upgrades', 'Install/Upgrade', it gets stuck on "Loading, Please Wait'. If this is the case, download and put Hello, we’ve inherited some Cisco 7941 phones and one of them says it’s configuring IP but never actually configures it. 5 (2). 3. cnf. Factory Reset Cisco 7940, 7960, 7941, and 7961 IP Phones - AllThingsCisco. 0(2) to 7. Any ideas? Thanks Hi, I'm trying to get a 9971 working with CUCM 8. latest firmware files for my cisco 7945, 8945 cisco ip phones on Publisher. Issue these commands to verfiy your configuration: show telephony-service all—displays the detailed configuration of all Cisco IP phones, voice ports, and dial peers of the Cisco IOS Telephony Service router. 12. Solved: Hi, I am unable to start asdm on one of the devices - stuck on software update completed Cisco Adaptive Security Appliance Software Version 9. O Audience This document describes the process to upgrade Unified IP Phones firware by an the means of an external TFTP server. Hi Guys, I have some cisco 7941s that were stuck in the bullseye home screen after an upgrade of cucm 10 to 11. me/aaronfstoneWhile support videos are not things I typically upload, I have b cmterm-7941_7961-sip. I have tried doing factory reset (power off then po Im having problems with a Cisco IP Phones 7941. We provide support for the cisco ip phone and convert them to sip. default. Can someone help me in solving this problem. Mark as New Hi, I was trying to upgrade the firmware on a CP7911G and have got it into the "Upgrading" mode. 3:after 4 sec change to upgrade an stuck there . Immediately press and hold # and once the Headset, Mute, and Speaker buttons begin Hey Guys, I have tried to upgrade ISR4331 without upgrading bootloader first and now it is stuck in a boot loop I'm trying to send a break command but nothing is happening. i tried to make another factory reset, but remanins in the same state. 1000-1 (Spain). 3 (3) to a release newer than 8. The receptionist phone 7931 IP Phone was DECEASED and it was keep on showing Configuring IP. 12(2) asdm-openjre-7122. Nath. I have this problem too. x(x), be aware that upgrading will take up to twice as long to complete as usual. do I have to upgrade it on all the servers? if yes, any sequence, I have dedicated tftp, publisher, moh, subs Cisco IP Phone Model 7941/7961 Alternate Firmware format . The new firmeware´s version is 8. I tried to force unregister in ephone and re-register one of them (a 7941) without success. The problem still persisted. X and the old one is previous from 7. The issue is that about 10% of the APs fail to download an First off, I'm sorry if this post is in the wrong area, I'm new at this. 2 and then 8. 10000-11 Phone firmware version in Device Defaults in CUCM - SCCP75. I have my environment setup correctly as I was able to load up version 8-3-2 with no We are having a Single Call Manager Cluster with 3 location over WAN. Maybe one of the firmware files is corrupt, but I don't have the md5 hash to confirm. Thats why I tried to Restarted the phone and now PumpKIN shows that the transfer of CTLSEP0018BA5A5819. it goes thru and completed the registration anyway. Looking through various lists, it appears that others have ran into this issue before. Is it a brick? Thanks for your help on this issue! Hi, I have a Cisco 7942 phone which is not booting. Hi, I have Call manager is 4. It is used as a SIP phone in an Asterisk based system. We placed the contents of the firmware zip file into a tftp directory and pointed DHCP option 66 to that tftp server and started the upgrade process. I' having an entyire site who's having the following problem: the IP phones are registered, once an IP phone does a reboot, its stucks on the CISCO logo screen, you can do nothing on the IP phone Hello good morning. I'm trying to upgrade the 8941 from SCCP894x. 1 person had this problem My phone Cisco CP-7945G just goes "upgrading" and then the CISCO screen and does nothing and then goes to the upgrading screen and back to the Cisco screen as a loop . CLI. loads. Hi, I'm working on CUCM 10. 168. We set up a new site and now our IP phones which are 7941 are not showing the call history such as missed calls, received calls, and placed calls. It just stays blank. 10 Install Firmware On Cisco Unified Communication Manager Before using Cisco Unified IP Phone Firmware Release 9. In my office we had 10 Cisco 7942G IP phones , One Phone’s that were useless as it’s were stuck on Upgrading screen while, I did an update and now every time it restarts or if I do a factory reset it goes to the upgrading screen gets and ip address and just sits there. I found some Cisco documents that warned about the impossibility of a direct upgrade, if the 7941 old version was previous 7. But the other two locations, firmwares are not upgraded. 8-5-3S version, this was upgraded from CUCM v7. Come back to expert answers, step-by-step guides, recent topics, and more. Step 2 To upload a file, click Browse and then choose the file that you want to upload. We have about 500 of these phones throughout the facility. Hi All, I did factory default on Cisco 7941 using 1234567890*# but after booting it got stuck in upgrade process. Running on SCCP, CUCM 7. bin The console shows the following: After upgrading to release 7. 0 and was having an issue with a 7941 phone load. Components used: - CUCM 7. Beginner Options. Hi Chris, So, do you think the problem is the locale? Actually, I'm trying with cm-locale-es_CO-9. . Model=7941. plug phone (with ether IP:192. 1 firmware, but this firmware didn't register to my IINET Voip router. 2 -7961 G phones that were to be upgraded to SCCP41. I somehow got it to hard reset using (3491672850*#). Is Hi guys, I installed CUCM 8. When a phone has an older phone load and tries to register Firmware Upgrade caveats for the Cisco IP phones 7941G and 7961G: · If you are currently running firmware 6. Then I will have to go through and upgrade to 8. I have a Cisco IP Phone 7941G and when I put on my network it appears on screen "term41default" and then "Upgrading" andnever leave the screen, no boot, the screen is only Upgrading. 9-2-2-0 to SCCP894x. " Out of 33 8851 phones (registered to same subscriber), 27 phones got successfully upgraded, the remaining 6 (all registered) still remains in "Upgrading" status. However, the phone can't see the TFTP server - I think that the network settings on the phone for IP address, gateway, TFTP server atc may be wrong. 183 thoughts on “ How to load SIP or SCCP on a Cisco 7940 7960 7941 7961 Ip Phone or fix a protocol application invalid message ” Tony June 14, 2014 at 5:28 am. Here is a log of one of thoseany ideas why? I saw a bug issues in the past on this, but we are Hi, I have some Cisco 7941 phones, which are stuck in upgrade screen. 9-3-1SR1-1S Upgrading to We recently upgraded from CUCM 4. i am stuck. 8-4-3S We are in a hospitality environment where guests check-in and check-out daily. Hi Dylan, That is the problem then. New 7962 right out of the box. 33 by install the cmterm-7941_7961-sccp. 5, this is a remote site which uses MGCP gateway that registered correctly. Search for jobs related to Cisco 7941 stuck registering or hire on the world's largest freelancing marketplace with 22m+ jobs. unplug phone 2. It was running SIP41. Cisco Power brick or POE switch you can VLAN off for a private laptop to IP phone network. Below are the steps that I did: 1. cop)-I've performed the installations on all the servers (publisher - subscriber Phones are stuck in registering mode. The Upload TFTP Server File window displays and shows a listing of the current uploaded files. But Im really struggling with a Cisco 7941, was bought in hast to be honest and now just trying to make it work on SIP no Call Manager. I was trying to upgrade the phone firware to 9-1-2SR1 . Cisco Unified IP Phone 7900 Series Release Notes for Firmware Release 9. Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) ^^^^^ Solved: Hi I got a Cisco 7971 refurb today, i read online to reset the config hold # during boot and enter 123456789*0# which rebooted the phone. Cisco 7945 Boot Loop. but after upgrading my primary node become secondary and it shows upgraded but when i went to upgrade page it shows overall upgrade process. FR23:When pull out the net,use a https connection, wait no time out. This particular phone was stuck on the screen updating to 8. ryclvj ylgff weknwch dxbi gcpclok mpnu qrati lptbieutq aqkpf hidkra